Frequently Asked Questions__
Q.How long will it take to get an email response?__
A. All emails are responded to within 24hrs.
Q. Do you offer refunds?__
A. Yes we offer a 7 day money back guarantee.
Q. What kind of payment methods do you accept ?__
A. We accept all methods of payments provided by Paypal, Credit, Debit as well as US Post Money Orders only.
Q. How do I pay?__
A. We will mail you an invoice 7 days before you are due. You can pay monthly,quarterly, or yearly. Just let us know.
Q .What if I can't pay the bill?__
A. We give you a 5 day grace period to pay. If there is a problem then please email us something could be worked out.
Q. When will my site be created? __
A .Once we receive payment then we will email you the Cpanel, username, password, and nameserver information.
Q. How do I get a domain name?__
A. We don't offer the purchase of domains name. If you need help on where to purchase one, we can point you in the right direction.
Q. What are your hours of operation?__
A. We are available from 6am-10pm EST, 7 days a week. Sometimes a little earlier or later.
Q. Why don't you offer 24/7 support?__
A. We are a family run business and we don't push our support on someone else.
Was this answer helpful?
Powered by WHMCompleteSolution